Privacy policy

Use of Personal Information

At MY RUGS AND FLOORS, we are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may use your personal information for various purposes depending on the nature of our relationship with you.

Generally, if you are a customer, your personal information will be used solely to provide the products or services you have requested from us. More specifically, MY RUGS AND FLOORS may use your personal information to:

  • Communicate with you regarding your order or to respond to your enquiries (including but not limited to communication via phone, email, SMS, live chat, and other messaging platforms);

  • Arrange the delivery of items you have purchased;

  • Facilitate payments through various accepted methods;

  • Verify your identity to confirm the authenticity of product reviews;

  • Process exchanges, returns, and warranty claims;

  • Administer promotional competitions you may enter;

  • Improve the functionality, performance, and user experience of our services and website;

  • Distribute surveys for customer feedback and analyse the results;

  • Respond to and manage complaints;

  • Conduct data analytics to enhance our operations and customer service;

  • Perform fraud detection and prevention checks where irregularities are identified;

  • Deliver targeted advertising through media platforms with which you may interact;

  • Provide supporting services related to your account, such as saved shopping carts, wish lists, and product alerts;

  • Request product reviews or ratings following recent purchases;

  • Monitor customer satisfaction and overall shopping experience;

  • Manage internal business operations, including audits and performance reviews;

  • Comply with applicable legal obligations, such as maintaining appropriate business and shareholder records.

Your Privacy Rights

You have the right to access the personal information we hold about you and to request corrections where necessary. For any inquiries about your personal information or to make a request, please contact our Privacy Officer at:

MY RUGS AND FLOORS
 unit 2 & 3 183 The Entrance Road ERINA NSW 2250

Email: myrugs123@gmail.com
Phone: 0411525411

Further information about how we handle your personal information, including how to make a complaint, can be found in our full Privacy Policy available at [Insert website URL].