Note: In Store Exchange / Refund please check with relevant store.

FOLLOWING POLICY APPLIES TO ONLINE STORE ONLY.

Your Order

Upon successful placement of your order and confirmation of payment, you will receive an email acknowledging receipt of your order. Please be advised that this initial confirmation does not constitute acceptance of your order, nor does it guarantee the availability of the product(s) requested. It merely confirms that your order request has been received.

Your order is deemed an offer to purchase the specified product(s). Acceptance of this offer occurs only when the goods are dispatched and a subsequent email confirming shipment is issued.

We reserve the right to accept or decline any order at our sole discretion and at any time. Orders may be cancelled for a variety of reasons, including but not limited to: non-compliance with these Terms or applicable laws, unavailability of product(s), inaccuracies in pricing, images or descriptions, errors within the order, payment or address verification issues, fraud prevention protocols, excessive returns or chargebacks, trade or shipping restrictions, time-sensitive delivery limitations, product recalls, customisation challenges, technical malfunctions, or failure to meet minimum order thresholds where applicable.

In the event that your order is cancelled, you will be notified via email. You will then be offered either a full refund or store credit, depending on your preference.

 

Delivery Fees

Delivery fees and estimated timeframes are subject to variation based on several factors, including but not limited to: the overall dimensions and weight of the order, the quantity and type of items selected, the origin of dispatch, and the designated delivery location. The applicable delivery charges will be clearly itemised and presented during the checkout process, prior to the finalisation of payment and order confirmation. These charges will be incorporated into the total cost of the order.

Please be advised that any modifications to the delivery address or scheduled delivery time made subsequent to order placement may result in additional charges.

Estimated delivery times provided at checkout are calculated on the basis of delivery to the front entrance of a ground floor premises. In instances where the execution of an order would incur disproportionately high freight expenses, we reserve the right to contact the purchaser following order placement to request supplementary delivery fees, or, if deemed necessary, to cancel the order prior to dispatch. Should the order be cancelled under such circumstances, a full refund will be issued to the original method of payment.

Delivery Methods and Locations

We engage a network of reputable third-party logistics providers to facilitate the delivery of our products across Australia. Orders will be delivered to the delivery address provided by you during the checkout process or, where applicable, to an updated address as arranged through our Customer Care team prior to the dispatch of your order.

Please note that we are unable to deliver to PO Boxes or Parcel Lockers, as these are typically not suitable for the dimensions and handling requirements of our products. In most cases, a signature will be required upon delivery to ensure secure receipt of goods.

If no one is available at the delivery address to accept the order, our delivery partner may leave a collection card. In such cases, you may be required to collect your parcel from an Australia Post location or coordinate directly with the courier to arrange a re-delivery.

We reserve the right to decline delivery to certain locations that we deem to present a high risk of loss or damage, or which are inaccessible via standard delivery services. In such instances, you may opt to engage your own courier. If so, ownership and risk in the goods will transfer to you upon our handover of the goods to your nominated courier, and you will assume all responsibility for insurance and any loss or damage incurred during delivery.

In some cases, delivery may be limited to metropolitan areas only. Where applicable, such limitations will be clearly indicated on the relevant product listings on our website. Please be advised that we do not currently offer international delivery services.

Change of Mind Returns

At Temple & Webster, we want you to be completely satisfied with your purchase. Should you change your mind, you may return the product to us within thirty (30) days of receipt, and we will issue you with a store credit. Exceptions to this policy will be clearly noted on the relevant product display page.

Please note that returns for change of mind are distinct from returns made under your rights pursuant to the Australian Consumer Law in cases where a product is faulty or not fit for purpose.

To be eligible for a change of mind return, products must be returned in 'as-new' condition. This requires that the items have not been used, assembled, damaged, washed, or laundered, and that they are returned in their original, secure packaging.

Upon receipt of your returned item(s) at our warehouse — typically within five (5) business days for returns within New South Wales — and subject to confirmation that the condition of the product meets the ‘as-new’ criteria, a store credit voucher will be issued via email. The voucher will reflect the amount originally paid for the product, less the original delivery fee and any return shipping costs incurred by us.

Store credit vouchers will remain valid for a period of one (1) year from the date of issue.

Please note that we are unable to accept returns delivered in person to any of our depots, offices, or warehouse facilities.

Incorrect Product Delivered

On rare occasions, an incorrect item may be shipped in error. Should you receive an item that does not match your order, please notify us as soon as possible—ideally within three (3) days of receiving the delivery. Upon verification, we will promptly arrange for the correct product to be sent to you and organise the collection and return of the incorrectly delivered item, at no additional cost to you.

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Faults and Damages

If your order arrives with packaging or product damage that is clearly visible and substantial, we kindly ask that you document the damage with clear photographs or video, refuse to accept the delivery, and contact our Customer Care team immediately.

If you discover any defects, faults, missing parts, or damage attributable to manufacturing after accepting the delivery, please notify us at your earliest convenience—preferably within three (3) days of receiving the item. In such cases, please provide supporting photographs or video that clearly show the issue, so that we may assist you efficiently and determine the most appropriate resolution.